This topic contains 14 replies, has 7 voices, and was last updated by  Ellen 7 months, 1 week ago.

Viewing 15 posts - 1 through 15 (of 15 total)
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  • #14839

    kancelar
    Participant

    Hi,
    When I try to setup Roneby 3.0 and try to install required plugin – Roneby Core, this is what I get:

    Downloading installation package from http://dfd.name/check/plugins.php?plugin=ronneby-core&code=…
    Unpacking the package…
    The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
    Plugin not activated. A higher version of Ronneby Core is needed for this theme. Please update the plugin.

    How could I get that plugin?

    #14840

    Ellen
    Keymaster

    Hello Kancelar!

    Please make sure the theme is activated in Ronneby in the admin panel. We’ll be glad to check the issue for you, please, submit a ticket and clarify WP and FTP access details.

    Best regards,
    DFD Team

    #14841

    kancelar
    Participant

    Thank you Ellen for your quick response.

    Theme registration with purchase key helped and I resolved my issue.

    I hesitate to enter purchase code because theme is installed on a staging website, but then I saw I could de-register it the moment I want to transfer site to production.

    #14842

    Ellen
    Keymaster

    Sorry for the late response!

    You can disable the theme any time you need and activate it on another domain.

    Best regards,
    DFD Team

    #15081

    sharolyn
    Participant

    fixed

    #15082

    Ellen
    Keymaster

    Glad that the issue is resolved! Thanks for letting us know.

    Best Regards,
    DFD Team.

    • This reply was modified 2 years, 3 months ago by  Ellen.
    #15093

    Maozilla77
    Participant

    Buongiorno,
    purtroppo anche a me il plugin di installazione non funziona e purtroppo a furia di inserire la chiave mi dice che non è più valida

    Vi pregherei di darmi assistenza

    Good morning,
    unfortunately, even the installation plugin does not work and unfortunately by inserting the key it tells me that it is no longer valid

    Please give me assistance

    #15094

    Ellen
    Keymaster

    Hello Maozilla77!

    Please submit a ticket and let us check your issue.

    Best Regards,
    DFD Team.

    #15329

    robgelhardt
    Participant

    I am also having the same problem… Unable to install Ronneby Core plugin
    Can you help please.

    — ROB

    #15330

    Ellen
    Keymaster

    ROB, please submit a ticket http://rnbtheme.com/documentation/support-ticket and our team will be able to help you.

    Best Regards,
    DFD Team.

    #15430

    marukosan
    Participant

    I’m getting this error

    Installing Plugin: Ronneby Core
    Downloading installation package from http://dfd.name/check/plugins.php?plugin=ronneby-core&code=cb9ed2d4-8fb3-46f2-92b9-7f40fba474e3…
    Unpacking the package…
    Installing the plugin…
    The package could not be installed. The plugin contains no files.
    Plugin installation failed.
    Plugin not activated. A higher version of Ronneby Core is needed for this theme. Please update the plugin.

    Any idea what I can do please?

    #15431

    Ellen
    Keymaster

    Marukosan, please submit a ticket http://rnbtheme.com/documentation/support-ticket and our team will be able to help you.

    Best Regards,
    DFD Team.

    #15453

    softplusnz
    Participant

    Hi, I just updated a site and the Core Plugin won’t update:

    Downloading update from http://dfd.name/check/plugins.php?plugin=ronneby-core&code=c35bb482-52ad-423a-b5f1-93a9a50744dc…

    Unpacking the update…

    Installing the latest version…

    The package could not be installed. The package contains no files.

    Plugin update failed.

    Plugin not activated. A higher version of Ronneby Core is needed for this theme. Please update the plugin.

    #15454

    softplusnz
    Participant

    Ahhh… found a KB article advising to use the other Menu “Ronneby” and go to the Setup Wizard (My theme was already activated)…worked a treat!

    Ronneby core plugin installation issue

    #15458

    Ellen
    Keymaster

    Hello Softplusnz!

    Thank you for the feedback.

    Best regards,
    DFD Support Team

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